User Privacy Policy

This Privacy Policy explains how we collect, use and protect the personal information you give us when you register, play or use services on our site. We take your privacy seriously and set out below what data we gather, why we need it, how we keep it safe and the choices you have about your information.

Types of data we collect

Personal data

When you create an account or contact us we collect personal information such as your name, date of birth, postal address, email address, phone number and identity documents where required to verify your account. We use this data to operate your account and meet legal obligations.

Technical data

We collect technical information about the device and browser you use, your IP address, device identifiers, operating system, and crash or performance data. This helps us provide a secure service and improve site performance.

Transactional and activity data

We record transactional details including deposits, withdrawals and bet or play history, plus session activity such as pages visited and games played. We also keep records of communications with support and any responsible gambling settings you choose.

How we use your information

We process your data to provide and maintain your account, handle payments, detect and prevent fraud, meet statutory requirements, and offer customer support. We may use aggregated, anonymised data for internal analysis and service improvement. We only use personal data where we have a lawful basis to do so under applicable data protection law.

Data protection and security

We implement organisational and technical measures to protect personal data against unauthorised access, loss or misuse. Access to account information is limited to authorised staff and trusted service providers. Where we use third-party processors for payments, hosting or verification, we require appropriate security and confidentiality safeguards.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support login and account functions, measure site usage and personalise content. Some cookies are essential for the service to work, while others help with analytics and marketing. You can manage cookie settings through your browser or via the cookie controls on our site.

User rights

You have rights over your personal data, including the right to access the information we hold, request correction of inaccuracies and ask for deletion in certain circumstances. You may also object to or restrict processing and request a copy of portable data where applicable. For account-related requests we may require verification to protect your privacy.

Access, correction and deletion of data

To access, update or request deletion of your personal data, use the account settings or contact our support team. We will respond to requests in line with applicable data protection law and may retain limited information where required for legal, security or legitimate business purposes.

Information sharing and third parties

We share personal data with payment processors, identity and fraud prevention providers, customer support services and other trusted partners who act on our behalf. We may also disclose information where required by law or to protect our rights. We do not sell personal data to third parties for direct marketing.

Privacy policy updates

We may update this policy from time to time. When changes are significant we will notify you via the site or by other reasonable means. The date of the last update will be shown on the policy page.